We are extending the legal withdrawal period for distance selling, which is normally 14 days after signing of the conract, to 15 days after the delivery * of your KilPenn.
If you are not satisfied with your KilPenn you can return it to us, at your expense and within 15 days after delivery with official proof of mailing, by tracking package (FedEx, Colissimo, Mondial Relay, DPD,...) to the following address :
EURL PEREZ Sellerie
13 allée des Lilas
You will also have to send us an email at firstname.lastname@example.org containing your order number, the method of reimbursement you would like (transfer or PayPal), the tracking number of your package as well as a brief explanation of you dissatifaction.
If you have complied with these conditions, your KilPenn is not damaged and it has been returned with all its accessories, you will receive your refund within 15 days after our reception of your parcel.
In accordance with Article L21-28 of the French Code of Consumption,
Customizable KilPenn are neither exchangeable or refundable.
If you want to try the KilPenn to see if it brings comfort to your horse before investing fully, we can advise you to opt for a KilPenn in stock, which will be refundable if you are not satisfied.
* The 15-day trial period starts from the first presentation or arrival at the point of withdraval of the package.